Location
Westminster Bridge Road

Hours
Full Time (hours not specified)

Salary
£35,122 per annum

About the Role
Are you passionate about delivering excellent customer service and helping homeowners navigate their homeownership journey? Join Peabody as a Homeownership Advisor and become the first point of contact for our homeowners, providing information, guidance, and support across a wide range of enquiries. You will work to resolve issues while ensuring more complex cases are managed efficiently through collaboration with colleagues across the business.

We are creating a Homeownership Hub over the next few months, offering you the opportunity to learn and develop your skills in delivering an outstanding homeowner experience. This varied and customer-focused role involves supporting administrative processes, maintaining accurate records, and working closely with both internal and external stakeholders to ensure homeowners receive a high-quality service.

Key responsibilities include acting as the first point of contact via phone, email, and other channels; completing the full training programme; managing mailboxes and CRM cases to ensure enquiries are handled accurately and promptly; maintaining comprehensive case notes; issuing instructions to valuers and solicitors and tracking progress; and building effective working relationships with colleagues and external stakeholders to ensure a professional and positive customer experience.

This is an exciting opportunity to join a dedicated team and make a real difference to the experience of Peabody homeowners by providing expert support, excellent service, and effective solutions every day.

Experience
Experience working within a housing, homeownership, or customer service environment is required.

About you
You are a customer-focused professional passionate about delivering a positive homeowner experience. You enjoy solving problems, working collaboratively, and taking ownership of enquiries from start to finish. You are highly organised, adaptable, and able to manage multiple priorities in a fast-paced environment while maintaining excellent attention to detail.

You have excellent written and verbal communication skills, with the ability to engage confidently with a wide range of stakeholders. You can work independently, manage competing priorities, and meet deadlines and performance targets.

You possess good IT skills, including experience using CRM systems, Microsoft Office applications, and case management systems. You have a flexible and adaptable approach, strong organisational and administrative skills with the ability to multitask and maintain accurate records. You demonstrate a positive, approachable attitude and a commitment to continuous learning and development.

You have a passion for delivering excellent service and embody Peabody’s values in every interaction.

Qualifications
No specific qualifications are stated as mandatory for this role.