Location
Monument, London

Hours
Full Time - 40 hours per week

Salary
£14.85 per hour

Benefits
28 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our Perkbox app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

About the Role
Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you’re a Hospitality Assistant who thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you.

Job Description
Meeting Room Management:
Take full ownership of meeting room upkeep and presentation.
Ensure rooms are always clean and set to the required standard: tables wiped, chairs neatly arranged, blinds/tidiness checked.
Use Dyson or appropriate equipment for quick cleaning between meetings.
Monitor bookings made on the day and prepare rooms accordingly, including accounting for any walk-in usage.
Follow the online meeting room portal to stay up to date with schedule changes and last-minute requests.
Regularly walk the floor to check room usage and respond proactively.
Stock meeting rooms with mints, tissues, and potentially basic stationery (pens, notepads) in the near future.
Ensure catering setup is on time and in accordance with booking details – waters, glasses, T/C and catering requirements.
Ensure that major cleaning issues are raised with the cleaning supervisor and escalated to the FM team where necessary.
Compile and report on meeting room usage trends for review.
Kitchen & Refreshment Area Management:
Maintain fully stocked kitchens at all times, including cereal, tea, coffee, sugar, snacks, and other essentials.
Restock drink stations regularly throughout the day.
Ensure kitchen areas are kept clean and presentable, working with the cleaning team as needed.
Wipe down surfaces and carry out light cleaning duties if needed.
Ensure kitchen items (cutlery, crockery, cups, plates) are clean, available, and well-presented.
Monitor fridge stock, particularly milk and other perishable items, and escalate issues if items are missing or out of stock.
Catering & Event Support:
Prepare and deliver ad hoc tea and coffee orders for guests, clients, and internal meetings.
Manage all setup requirements for internal events, including café/terrace bookings, Townhalls, and larger meetings.
Move chairs and tables into required configurations for events.
Remove and replace furniture (e.g., Guildhall/Royal Exchange tables) as needed.
Ensure drinks stations and catering areas are set up and cleared down efficiently.
Compliance & Reporting:
Follow food hygiene, allergen, and safety standards at all times.
Conduct regular checks for compliance with hospitality and workplace safety regulations.
Log and report any hazards, incidents, or issues to the relevant team.
Liaise with reception, facilities, and FM team as required for smooth operations.
Support with ad hoc admin and operational tasks when necessary.

Experience
Previous experience in a similar role, especially in the food service industry.

About you
Friendly, outgoing personality; a people person.
Great work ethic and an even greater smile.
Good listening & verbal communication skills.
Customer focused with a passion for offering outstanding service.
Perpetuates company philosophy and culture.
Works according to the BaxterStorey core values.
You thrive working within a collaborative and inclusive team environment.
Good memory and attention to detail.
Strong communication and interpersonal skills.
Ability to adapt to challenges and opportunities with a solution-oriented perspective.

Qualifications
Some knowledge of food safety and sanitation practices.