Location
London

Hours
Full Time

Salary
Up to £31,000

About the Role
Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

What Will Keep You Busy
Monitoring and serving all food and drinks to customers/clients/guests and clearing throughout the event. Ensuring that there is clean furniture, dining tables and chairs available for the guests and ensuring presentation is at the forefront of everything you do. Prepare all hospitality food and beverage requests offered to customers/clients/guests in designated meeting spaces in a presentable manner. To be able to work without supervision and take initiative over duties and tasks without being directed. To serve our guests with the highest level of customer service with maximum speed, efficiency and always with a smile. To work on licensed bars serving alcoholic beverages. To be able to use coffee machines. Assist with the ordering and deliveries as required. Preparation of all hospitality requirements ensuring all items are available and if not reporting this to your line manager. Ensuring that any linen hired, and equipment hired for an event is counted and packed away for collection after the event. Ensuring hospitality rooms are left clean and tidy.

Experience
Minimum 1 year experience in a hospitality environment in a supervisory role.

About You
Excellent communication skills, internally and externally. Supportive team player. Ability to work under pressure. Takes the initiative. To provide excellent customer service. The ability to work autonomously or within a team. Being able to adapt to different working conditions. Always having a positive attitude. To be able to solve any customer service-related problem.

Qualifications
No specific qualifications required, but relevant experience is essential.

Benefits
28 days holiday including bank holidays, plus your birthday off, 3 volunteering days, 3 days grandparent leave, 24 weeks enhanced maternity leave, secondary carer leave, wedding/commitment day leave, free meals on shift, bespoke training and development opportunities, apprenticeships opportunities for all experience levels, pension and life insurance, discounts available on our Perkbox app; high street shops, holidays & cinema, wellbeing hub, access to employee assistance programme, cycle to work scheme.