Location
Edmonton, North London

Hours
Full Time - 40 hours per week (including 5 hours paid lunch break). Shift patterns and flexibility will be discussed during the interview. Contract provision is between 08:00 and 22:00 Monday to Friday and Saturday 09:00 to 17:00 on a rolling rotational basis.

Salary
£29,654.08 Per Annum

About the Role
Please note this role is NOT a personal care role. Join Nacro’s CAS-2 team and gain an excellent grounding in the criminal justice system while making a real difference in people’s lives. This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low to medium-risk individuals eligible for home detention curfew or bail, helping to keep people out of prison and supporting prison leavers to re-establish crime-free independent lives.
As a Housing Support Worker, you will have varied and rewarding days, supporting service users and contributing positively to the wider community while gaining insight into the criminal justice system.
Key responsibilities include:
- Supporting service users by assessing individual needs, creating safety plans, assisting with housing applications, Housing Benefit claims, and rent payments.
- Managing properties to ensure they meet the Decent Homes Standard, addressing maintenance issues, and providing guidance on housing-related matters.
- Collaborating with probation services, court staff, and housing authorities to achieve the best outcomes for service users.
This role requires an Enhanced DBS check and Prison Clearance. A full driving licence and access to a car are essential due to the role’s travel requirements. If using your own vehicle, full business use insurance is required as per Nacro’s Driving for Work Policy. Additional insurance premium costs are not reimbursed but are covered within the Inland Revenue mileage expense rate.

Experience
No specific experience is required; however, resilience, problem-solving skills, emotional intelligence, and the ability to maintain a healthy work-life balance are essential.

About you
- Strong interest in engaging with people and adapting communication styles.
- Ability to work professionally while balancing service user needs and Nacro’s wider mission.
- Excellent organisational skills with the ability to manage multiple priorities.
- Competent ICT skills including Outlook, Word, and Excel (training on internal systems will be provided).
- Team player eager to collaborate and contribute positively.

Qualifications
Enhanced DBS check and Prison Clearance are mandatory due to the nature of the role. A full driving licence and access to a car are essential. Visa sponsorship is not available; applicants must have the right to work in the UK.