Location
London

Hours
Full Time

Salary
Negotiable

About the Role
We are seeking a dedicated professional to join our Mobile Team as a First-Line Supervisor within a mobile engineering environment. The successful candidate will play a crucial role in overseeing engineering operations, ensuring seamless coordination and support. This is a hands-on supervisory role, meaning you will not only lead but also actively participate in core engineering maintenance and reactive works.

Key responsibilities include:
- Supervising the engineering team to maintain efficiency and performance
- Liaising with clients to foster strong relationships and provide outstanding service
- Attending meetings to contribute valuable technical insights
- Providing technical support to the Service Delivery Manager (SDM) and Operations Manager
- Conducting technical audits and supporting BAU requirements
- Reviewing and validating weekly timesheets, approving overtime, and validating technical paperwork and statutory documentation
- Driving Health and Safety through toolbox talks and hazard reporting via Eco Online
- Monitoring sickness levels and conducting return to work interviews, escalating as necessary
- Acting as the designated super user for handheld devices, providing training and guidance to engineers
- Regularly reviewing engineer and subcontractor paperwork to identify additional work opportunities and reactive repairs
- Performing audits of site logbooks, engineering activities, subcontractor operations, and ensuring inspections are completed
- Providing expert helpdesk technical support and supporting monthly planning for core PPM engineering work
- Attending SDM meetings to provide updates on M&E and Fabric services challenges
- Deputising for the Maintenance SDM when required
- Executing PPM, proactive, and reactive work within designated timeframes
- Participating in on-call rotation for emergency callout services
- Monitoring subcontractor activities and workmanship to ensure compliance with standards
- Maintaining equipment and surrounding areas in line with company standards
- Upholding a professional service approach, proactively addressing client concerns and escalating as necessary
- Ensuring full understanding of contractual requirements and customer expectations while strictly adhering to Health & Safety legislation and OCS policies

About The Company
OCS UK & Ireland is a leading facilities management company with over 50,000 colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering. Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?
- Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025
- Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career
- Retail Perks: Access to exclusive discounts, rewards, and wellbeing resources
- Professional Growth: Over 600 live learners across UK & Ireland, empowering colleagues with further development and qualifications
- Flexible Pay: Access a portion of earned wages before payday with the Wagestream App (contract specific)

Experience
Time-served engineer with expertise in Building Services/GAS, possessing a minimum of two years of full post-apprenticeship experience.
Valid driving licence is required.

About You
- Customer-focused approach
- Self-sufficiency and teamwork skills
- Commitment to safety
- Problem-solving mindset
- Effective communication skills
- Technical proficiency
- Risk awareness and escalation capability

Qualifications
Relevant certifications required include but are not limited to:
- F-gas CAT 1 qualified
- COCN1
- CODNC01
- CIGA1
- CORT1
- ICPN1
- TPCP1
- TPCP1A
- CCN1
- CENWAT
- CKR1
- HTR1