Location
London

Hours
Full Time

Salary
Competitive salary package

About the Role
At Civica, we create software that helps deliver critical services to citizens around the world. Our Revenues & Benefits solutions support local authorities in managing council tax, business rates and benefits administration effectively. We are seeking an Implementation Consultant - Revenues & Benefits to join our Customer team. In this role, you will work closely with local authority customers to successfully implement and optimise Civica's Revenues & Benefits solutions, ensuring they gain maximum value from their investment and achieve successful business outcomes.

Your key responsibilities will include leading the implementation of Civica Revenues & Benefits solutions, running discovery workshops to understand customer processes and objectives, configuring software to meet customer needs and best practice standards, delivering training and knowledge transfer sessions, supporting data migration, testing and go-live activities, and providing expert guidance on Revenues & Benefits processes and system capabilities. You will manage implementation risks, issues and dependencies throughout the project lifecycle, build strong relationships with customer stakeholders, and collaborate closely with Project Managers, Customer Success Managers, Product and Support teams to deliver successful outcomes.

Experience
- Implementing or supporting Revenues & Benefits software solutions
- Knowledge of local government Revenues & Benefits processes, including Council Tax, Business Rates and/or Housing Benefits
- Working in consultancy, implementation or customer-facing roles
- Delivering workshops, training or user engagement activities

About you
- Strong stakeholder management and communication skills
- Ability to gather and translate business requirements into effective solutions
- Excellent problem-solving and analytical skills
- Collaborative approach with a focus on customer success

Qualifications
Relevant qualifications are advantageous but not mandatory. A passion for public sector technology and a commitment to delivering excellent customer outcomes are essential.