Location
London Borough of Bromley

Hours
Part-time: 21 hours per week on a Secondment (flexible working will be considered) until 31st July 2027

Salary
BR9: from £37,262 pro rata

About the Role
The Council’s Customer Relations Service is seeking to recruit an Information Management Officer on a fixed-term basis to cover maternity leave within the Subject Access Request (SAR) team. The Service handles complaints, MP enquiries, subject access requests under the Data Protection Act, and Freedom of Information (FOI) requests. It plays a central role in improving the Council’s learning from the feedback it receives.

This role focuses on managing subject access requests—from receiving, triaging, and logging requests to collating the required data and redacting it in accordance with established principles. You will join an established and experienced team working in a friendly atmosphere, managing your own caseload of requests while collaborating closely with colleagues. The team uses OneTrust to manage, track, and report on requests, which you will be responsible for keeping updated.

While previous relevant experience is ideal to hit the ground running, it is not essential as detailed training and ongoing support will be provided. The role requires a calm, personable, and empathetic manner, with the ability to adjust your approach when dealing with the public, Council officers, service users, Councillors, Members of Parliament, and national regulators. You will support colleagues and those who contact the service in accordance with Council policies and statutory regulations.

Experience
Previous relevant experience in information management or handling subject access requests is desirable but not essential due to comprehensive training and support provided.

About you
Calm, personable, and empathetic with excellent customer service skills. Able to adapt communication style to suit a variety of stakeholders including the public, Council officers, and national regulators. Motivated to work collaboratively within a team and committed to supporting colleagues and service users in line with Council policies and statutory requirements.

Qualifications
No specific qualifications are required for this role. A strong command of the English language and the ability to work accurately and efficiently are essential.