Location
London - This role is 100% laboratory based in our London office.

Hours
Full Time - Standard working hours apply.

Salary
£59,200 to £76,800 per annum (salary offered will be based on skills and experience).

About the Role
The Financial Conduct Authority (FCA) regulates financial services firms in the UK to keep financial markets fair, thriving and effective. By joining us, you will play a key part in protecting consumers, driving economic growth, and shaping the future of UK financial services.

The Enforcement & Market Oversight (EMO) division is responsible for market monitoring, delivery of the UK Listing Authority functions, and the investigation and prosecution of misconduct using a range of sanctions against firms and individuals.

The Enforcement Intelligence and Specialist Services (EISS) Directorate provides strategic expertise, intelligence capabilities and operational support across enforcement functions, strengthening the FCA’s ability to detect harm, deliver effective investigations and uphold market integrity.

The Digital Forensic Unit within EISS is working towards ISO 17025 accreditation and compliance with the Forensic Science Regulator Code of Practice as part of a wider transformation programme aligned with the FCA Strategy.

In this role, you will support the Lead Associate and senior leadership in delivering technology solutions aligned with the Digital Forensic Unit’s strategic goals, regulatory compliance and future accreditation. You will implement hardware, software and infrastructure architecture aligned with business, application and data domains, collaborating with internal and external stakeholders.

You will lead small projects, provide guidance on complex technical issues, and act as an escalation point for day-to-day technical challenges. You will adhere to and implement infrastructure strategies and roadmaps, ensuring security best practices across cloud and network layers while engaging with wider FCA stakeholders.

Mentoring and managing junior engineers, supporting their development and skill enhancement, and researching external trends to identify innovation opportunities will be key aspects of your role. You will also support compliance with ISO 17025, the Forensic Science Code of Practice and FCA policies aligned with NIST standards, assisting in deploying and maintaining forensic tools for criminal and regulatory investigations.

Experience
- Prior experience as a System Administrator in on-premises Windows Server 2022/2025 environments (Active Directory, Certificate Authority, DHCP, DNS, KMS), Hyper-V, and storage solutions (SMB, FS, DFS, RAID).
- Secure background in Palo Alto Firewalls, Switches (VPN, VLAN, Load Balancing), and scripting languages such as PowerShell, Python, and Bash.
- Practical experience with ITSM tools such as ServiceNow and Jira.
- Demonstrated experience in structural remediation, problem trend analysis, and service performance improvement.
- Experience in large-scale, complex air-gap IT environments.
- CompTIA Network+, CCNA/CCNP, and Splunk certifications are desirable.

About you
- Effective stakeholder management and communication skills, with the ability to translate complex technical issues to non-technical audiences.
- Advanced analytical and problem-solving skills with attention to detail.
- Ability to meet deadlines and effectively prioritise workload.
- Broad knowledge of technology trends and enterprise-wide architecture.
- Innovative thinker with pragmatic problem-solving skills that positively impact service delivery.
- Experienced in applying architectural principles to business solutions and working with hybrid IT, AI-driven ITSM solutions, automation, digitisation initiatives, and multi-sourced environments.

Qualifications
- Relevant certifications such as CompTIA Network+, CCNA/CCNP, and Splunk are highly regarded.
- Security Clearance: You will be required to hold or obtain Security Check (SC) level vetting as part of this role.
- Proven experience in IT Service Management and infrastructure engineering within regulated environments is essential.