Location
Lambeth North, London (Hybrid role with regular travel across Hackney, Tower Hamlets & Islington)

Hours
Full Time - Hybrid working with office days Monday and Wednesday, plus travel and property visits outside standard office hours

Salary
£44,419 per annum

About the Role
This is not your typical desk-based role. As an Investigation Officer, you will lead on tackling tenancy fraud across a high-profile and complex region, helping protect homes for those who need them most. You will be part of a specialist team of four and act as the fraud lead for your region, building strong partnerships, influencing decisions, and delivering meaningful outcomes for our communities.

This varied, hands-on role involves visiting properties, gathering evidence, conducting interviews, preparing legal cases, attending court, delivering presentations, and advising colleagues. You will lead tenancy fraud investigations from start to finish, working closely with Local Authorities across Hackney, Tower Hamlets, and Islington, and partnering with Neighbourhoods, Lettings, and Legal teams.

You will provide expert advice, influence decision-making, and build strong, trusted relationships internally and externally. This role requires regular travel and attendance at court, often outside standard office hours, and demands a proactive, professional approach to managing complex situations.

Experience
Experience in housing and/or fraud investigations. Strong knowledge of tenancy fraud, housing law, and data protection. Confidence to lead, influence, and present. Strong IT skills, including CRM systems.

About you
Calm, resilient, and professional. Highly organised with sound judgement. Comfortable working in the field and attending court. A strong collaborator and relationship builder. Able to work independently, exercise sound judgement, and influence a wide range of stakeholders. Strong analytical skills and a proactive approach.

Qualifications
Counter Fraud qualification (e.g. ACFS/PINS) or willingness to work towards one.