Location
CTK Emmanuel, Blackheath, London SE13 5GE (with travel between CTK Aquinas Brockley SE4 2NL and CTK St Mary's Sidcup DA14 6BE)

Hours
Full Time

Salary
£31,892 to £34,618 (inclusive of London Weighting)

About the Role
Join Christ the King Sixth Forms as an IT Support Technician based at the Emmanuel site. You will provide 1st and 2nd line technical support across all three Sixth Form sites, ensuring the continuous availability and smooth operation of IT equipment for staff, students, and governors. This role involves hands-on troubleshooting, installation, configuration, and maintenance of desktops, laptops, printers, and classroom audio-visual equipment. You will support a wide range of IT systems including networks and MS365, contributing to a professional environment where students are nurtured to achieve their full potential. The role requires excellent customer service skills, problem-solving abilities, and a flexible, proactive approach to work. Benefits include private healthcare, season ticket loans, ride to work scheme, free on-site parking and gym, free eye tests, professional development opportunities, and generous pension contributions.

Experience
- Previous experience in a Help Desk or IT support environment providing 1st and 2nd line support
- Experience using remote desktop software to assist users
- Knowledge of email systems, antivirus, internet security, and audio-visual equipment installation and maintenance
- Good working knowledge of Windows 10/11, MacOS, MS365, and Outlook
- Basic understanding of networking principles including IP addressing, switches, LAN/WAN

About you
- Customer focused with excellent communication and interpersonal skills
- Ability to work independently and as part of a team in a collaborative environment
- Strong organisational skills and ability to manage multiple tasks and deadlines
- Willingness to travel between sites and work occasional weekends to support events
- Commitment to supporting the Catholic ethos of the Sixth Forms
- Awareness of the study needs of 16-19 year old students and ability to work positively with this age group
- Commitment to equity, diversity, and inclusivity with a proactive approach to contributing to these values
- Willingness to engage in personal development and participate in training and appraisal processes

Qualifications
- A good standard of education to degree level or equivalent
- Ability to read, write, and interpret technical documentation clearly
- Demonstrable ability to present technical ideas and solutions in user-friendly language