Location
CTK Emmanuel, Blackheath, SE13 5GE and CTK St Mary's, Sidcup, DA14 6BE with responsibilities across all three Sixth Form sites including CTK Aquinas, Brockley, SE4 2NL

Hours
Full Time

Salary
£31,892 to £34,618 (inclusive of London Weighting)

About the Role
We are seeking enthusiastic IT Support Technicians to join Christ the King Sixth Forms at our Emmanuel and St Mary's sites. You will provide 1st and 2nd line technical support to staff, students, and governors across all three Sixth Form campuses, ensuring the continuous availability and smooth operation of IT equipment and services. This hands-on role involves troubleshooting, installing, configuring, and maintaining desktops, laptops, printers, and classroom audio-visual equipment. You will support networks and MS365 environments, handle IT helpdesk queries, and assist with IT projects as directed. The role requires excellent problem-solving skills, customer service aptitude, and the ability to work independently and collaboratively within the IT team. You will contribute to maintaining high service standards and support the Catholic ethos of the Sixth Forms, helping students achieve their full potential in a professional and inspiring environment.

Experience
- Previous experience in a Help Desk or IT support environment providing 1st and 2nd line support
- Experience using remote desktop software to assist users
- Knowledge of email systems, antivirus, internet security, and audio-visual equipment installation and maintenance
- Good working technical knowledge of Windows 10/11, MacOS, MS365, and Outlook
- Basic understanding of networking principles including IP addressing, switches, LAN/WAN

About you
- Customer focused with excellent communication and interpersonal skills
- Ability to present technical information in user-friendly language
- Strong organisational skills and ability to work proactively on own initiative
- Able to work collaboratively within a team environment
- Willingness to travel between sites and work occasional weekends to support events
- Awareness of the needs of 16-19 year old students and ability to work positively with this age group
- Commitment to equity, diversity, and inclusivity
- Supportive of the Catholic ethos of the Sixth Forms

Qualifications
- A good standard of education to degree level or equivalent
- Ability to read, write, and interpret technical documentation
- Willingness to engage in ongoing personal development and training