Location
London Borough of Islington

Hours
Full Time (hours not specified)

Salary
£39,287 per annum

About the Role
You will form an integral part of the legal team by providing legal support to operational teams on a range of housing management issues, including tenancy and lease breaches with a particular focus on escalated arrears and pursuing effective recovery via legal action. Working closely with local officers and tenancy sustainment and safeguarding teams, you will ensure debt is escalated appropriately once all reasonable support options have been exhausted.

Your responsibilities will include leading on rent and service charge recovery cases referred by operational teams to maximise income, managing other legal cases, and supporting paralegals, team managers, and team leaders to ensure cases are managed cohesively. You will represent Notting Hill Genesis in external settings such as court, multi-agency meetings, local authority engagement meetings, mediation, and casework panels.

You will prepare, draft, and respond to all necessary legal documentation, bundles, evidence, and witness statements, working effectively with panel solicitors when external involvement is required. Taking ownership of your caseload, you will seek advice, flag risks, and offer mitigations as needed.

Supporting and advising operational teams to identify and mitigate legal risks, you will contribute proactively to policy and practice development. You will maintain up-to-date legal knowledge, deliver training and guidance to operational teams, and provide excellent administrative support including inbox management, record keeping, and document handling.

Additionally, you will update required systems and reconcile data to provide clear caseload and risk updates, work with managers to review risk and control external solicitor instructions with cost focus, and provide visible support through surgeries, training, and advice drop-ins.

All work will be conducted in accordance with Notting Hill Genesis policies and statutory regulations including health and safety and financial regulations.

Experience
- Relevant experience working with income and debt recovery practices within a legal department, housing association, or similar environment.
- Familiarity with Civil Procedure Rules, particularly related to debt recovery action.
- Proven ability to develop and sustain strong relationships with legal teams, operational clients, and third-party stakeholders.
- Experience working independently in a fast-paced environment.
- Legal drafting skills and good research skills.

About you
- Excellent verbal and written communication skills.
- Strong organisational skills, accuracy, and attention to detail.
- Ability to exercise good judgment and discretion, including identifying and flagging risk.
- Proactive, inquisitive, and committed to keeping up to date with legal developments.
- Proven ability to work collaboratively and provide support across teams.

Qualifications
- No specific legal qualifications are required; however, there may be an expectation to study towards a professional qualification pending legislative changes.
- Proficiency using legal databases and MS Office suite.
- Good spoken and written English.