Location
South London and South West London (including Croydon, Wandsworth, Sutton, Kingston upon Thames, Lambeth, Southwark)

Hours
Full Time - Shift pattern between 8am and 5pm Monday to Friday with call outs on a rota basis

Salary
£41,500 to £46,000 per annum, dependent on experience

About the Role
Join L&Q’s Maintenance Service as one of two Reactive Maintenance Supervisors. One position is a 12-month fixed term contract covering South West London, and the other is a permanent role covering South London. You will supervise approximately 10 multi-trade and specialist maintenance operatives across your neighbourhood, reporting to the Maintenance Team Manager.

You will work closely with Housing Management, Property Services, Surveying, Caretaking, Planning and Scheduling teams, Contact Centre, and other Supervisors to ensure consistent, high-quality service delivery.

L&Q is a values-driven organisation where people managers confidently challenge unwanted behaviours and foster an inclusive, positive team culture. You will be expected to meet financial and customer service targets, actively contribute to achieving Direct Maintenance KPIs, analyse data, predict outcomes, and advise on corrective actions. Strong financial acumen and budget management experience are essential.

This role requires agile working with a hybrid mix of home, office, and site visits. Early applications are encouraged as the recruitment process may close earlier than advertised. Interviews will be held on 14th October at the Sidcup office.

Experience
- Proven experience supervising a reactive/responsive maintenance team within social housing, local authority, or a similar environment
- Experience managing performance through informal and formal processes, including absence management and recruitment input
- Strong technical knowledge of trades and maintenance
- Experience managing budgets and delivering KPIs
- Confident in liaising with contractors and reporting on performance
- Good knowledge of Health and Safety, including asbestos awareness

About you
- Customer-focused with a commitment to delivering high-quality work and first-time fixes
- Strong leadership skills with the ability to motivate and develop a dispersed team
- Positive mindset and role model for inclusive working practices
- Clear, concise communication skills, both written and verbal
- Ability to analyse data and provide practical solutions
- Full manual driving licence

Qualifications
- Relevant qualifications or training in maintenance, health and safety, or management are desirable but not explicitly stated
- Essential knowledge of asbestos and health and safety compliance