Location
London, Stratford (Agile/hybrid working - office based 20-40%, 3-4 days working from home)

Hours
Full Time - 35 hours per week

Salary
£47,135 to £52,008 per annum (London weighted salary) dependant on experience

About the Role
Join our Rent & Service Charge Team at L&Q and play a pivotal role in ensuring excellent housing services for our residents. As Managing Agent Contract Manager, you will be responsible for holding external managing agents and superior landlords to account, ensuring every pound of service charge delivers value for money, every contract withstands scrutiny, and every resident receives the service they deserve. This role offers real influence, high visibility, and tangible impact as you become the trusted expert protecting the interests of L&Q, our residents, and upholding regulatory compliance.

Your key responsibilities will include validating and challenging service charges to ensure fairness and compliance, driving accountability by holding managing agents and landlords responsible for service quality and value, and championing residents by resolving disputes, challenging poor performance, and ensuring transparency.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more. Early applications are encouraged as the recruitment process may close earlier than the stated closing date.

Experience
Proven expertise in leasehold block management, ideally across large or complex estates.
Strong legal and regulatory knowledge, including the Landlord & Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and Leasehold & Freehold Reform Act 2024.
Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases.

About you
Professional credibility ideally with TPI or RICS (or equivalent experience).
Excellent stakeholder and negotiation skills, able to hold external partners accountable at senior levels.
The ability to thrive in a strategic role where law, compliance, and resident outcomes intersect.

Qualifications
Relevant professional qualifications or equivalent experience in property management or related fields are desirable.