Location
London Borough of Tower Hamlets

Hours
Full Time, 12-month fixed term contract

Salary
£44,235 per annum

About the Role
We are recruiting a Marketing and Shortlisting Officer to join our Housing Options service. This varied role provides marketing, shortlisting, and administrative support for the council’s choice-based lettings system. You will play a key role in ensuring social housing allocations are fair, transparent, and efficient.

In this role, you will:
- Manage the advertising of available properties through the choice-based lettings system.
- Coordinate shortlisting, ensuring compliance with policy and fair access to housing.
- Liaise with landlords, applicants, and other stakeholders.
- Maintain accurate records and provide reports on lettings activity.
- Support continuous service improvement.

About Tower Hamlets Council
Tower Hamlets is a unique borough at the heart of London, blending rich history with innovation. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, it is one of the most dynamic, diverse, and ambitious communities in the UK. As one of the fastest growing and youngest boroughs, it offers unrivalled opportunities to make a real difference to people’s lives.

Our award-winning Town Hall in Whitechapel provides a modern, flexible workplace with excellent transport links, including Whitechapel Tube and Elizabeth line station. It is a hub for collaboration, innovation, and community, designed to bring out the best in our people.

We are committed to equality, diversity, and inclusion, guided by our TOWER values – Together, Open, Willing, Excellent and Respect – creating a positive, inclusive culture where colleagues can thrive. Join us for exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places.

Experience
- Experience in housing allocations, lettings, or customer service is essential.
- Knowledge of housing policy and allocations frameworks.

About you
- Strong communication and organisational skills.
- Good IT and data management skills.
- Commitment to equality, fairness, and customer care.

Qualifications
- No specific qualifications are stated, but relevant experience and skills are required.

Benefits
- Up to 31 days annual leave (32 after 5 years), plus 8 bank holidays.
- Local Government Pension Scheme membership.
- Learning and development opportunities.
- Enhanced sick pay, maternity/adoption leave pay, and support leave.
- Flexible/agile working.
- Cycle-to-work scheme, rent deposit scheme, free eye tests.
- Discounted gym/Costco membership and You at Work discounts.
- Excellent transport links at Tower Hamlets Town Hall.