Location
409 Kings Road, London

Hours
Full Time - hours to be confirmed

Salary
£16.00 per hour

About the Role
As a Medical Administrator/Receptionist at The Good Practice, you will be responsible for managing day-to-day administrative tasks essential to the smooth running of the surgery. This includes processing referrals, handling online patient requests, managing the surgery email account to ensure timely responses, and processing new patient registrations. You will also deal with repeat prescription requests and respond to patient enquiries both in person and by telephone with respect and empathy. You will advise patients on charges for non-NHS services, accept payments, and issue receipts. Remaining patient and calm in often stressful situations is key. Additional duties include scanning, filing, photocopying documents, providing clerical support to GPs and the wider healthcare team, and understanding and communicating NHS policies to patients when requested. You will also support the practice team with patient wellbeing events such as coffee mornings and drinks. Other duties appropriate to the post may be assigned by management.

Experience
Previous experience in a medical administration or receptionist role is desirable but not essential. Ability to handle multiple administrative tasks efficiently and with attention to detail is important.

About you
You are empathetic, patient, and able to remain calm under pressure. You have excellent communication skills, both written and verbal, and are comfortable dealing with patients in person and over the phone. You are organized, reliable, and able to work collaboratively within a healthcare team. A positive attitude and willingness to learn are essential.

Qualifications
No formal qualifications are strictly required; however, experience or training in medical administration, customer service, or related fields will be advantageous.