Location
Albion Street Group Practice, London
Hours
Full time hours (details to be confirmed during interview)
Salary
£15.00 per hour
About the Role
As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing a warm, empathetic, and professional welcome. You will guide patients to the appropriate clinicians or services using care navigation guidelines and respond promptly to telephone enquiries, routine requests, and emergencies following established practice protocols. Your role will involve handling patient enquiries regarding test results, repeat prescriptions, and general service pathways with tact and sensitivity.
You will use the EMIS Web clinical system to manage patient appointments, process repeat prescription requests, register new patients, and monitor online triage requests and digital consultations. Accurate document management is essential, including scanning and attaching clinical correspondence and lab results to patient records while maintaining strict adherence to NHS Information Governance, GDPR, and patient confidentiality policies.
Additionally, you will help maintain a clean and welcoming reception and waiting area, assist with opening and securing the practice building, and follow infection prevention, safeguarding, and health and safety procedures. Participation in team meetings, annual appraisals, and mandatory NHS training modules is also expected.
Experience
Previous experience in a medical reception or administrative role is desirable but not essential. A willingness to learn and adapt to clinical systems such as EMIS Web is important.
About you
You are empathetic, professional, and able to communicate effectively with patients and colleagues. You have excellent organisational skills, attention to detail, and the ability to manage multiple tasks efficiently. You must be able to handle sensitive information with discretion and maintain patient confidentiality at all times.
Qualifications
No formal qualifications are required; however, familiarity with NHS procedures and clinical systems is advantageous. A positive attitude, reliability, and commitment to ongoing professional development are essential.