Location
Albion Street Group Practice, London

Hours
Full Time (hours to be confirmed during interview)

Salary
£15.00 per hour

About the Role
As a Medical Receptionist at Albion Street Group Practice, you will be the first point of contact for patients and visitors, providing a warm, empathetic, and professional welcome. You will guide patients to the appropriate clinicians, services, or allied healthcare professionals using established care navigation guidelines. Your role includes managing incoming telephone enquiries, routine requests, and emergencies promptly and efficiently, while handling patient enquiries about test results, repeat prescriptions, and service pathways with tact and sensitivity.

You will use the EMIS Web clinical system to manage patient appointments, process repeat prescription requests, register new and temporary patients in line with NHS guidelines, and monitor online triage requests and digital consultations. Additionally, you will be responsible for scanning and attaching clinical correspondence and test results to patient records, actioning tasks assigned by clinical and administrative staff, and maintaining strict adherence to NHS Information Governance, GDPR, and patient confidentiality policies.

Maintaining a clean and welcoming reception and waiting area, assisting with opening and securing the practice, and following infection prevention, safeguarding, and health and safety procedures are also key aspects of this role. You will participate in team meetings, annual appraisals, and mandatory NHS training modules to support continuous professional development and practice operations.

Experience
Previous experience in a medical reception or administrative role is desirable but not essential. Familiarity with clinical systems such as EMIS Web is advantageous.

About you
You are professional, empathetic, and able to communicate effectively with patients and colleagues. You have excellent organisational skills, attention to detail, and the ability to handle sensitive information with discretion. You work well under pressure and are committed to maintaining a high standard of patient care and confidentiality.

Qualifications
No formal qualifications are strictly required; however, experience or training in healthcare administration, customer service, or related fields will be beneficial. You must be willing to undertake mandatory NHS training and continuous professional development.