Location
The Hampstead Group Practice, Fleet Road, London

Hours
Full details of working hours to be confirmed by the Practice Manager.

Salary
£14.00 per hour

About the Role
The Medical Receptionist will provide an efficient and personable service to all users of the Hampstead Group Practice. You will ensure patients are dealt with courteously and kept fully informed whether on the telephone or face to face, maintaining confidentiality at all times. Key responsibilities include opening and closing the surgery, managing telephone lines, booking appointments, handling patient enquiries, processing repeat prescriptions, collecting patient charges, assisting patients with disabilities, acting as a chaperone when required, booking patient transport, and managing patient results. You will also be responsible for maintaining a safe, tidy, and secure environment, including opening and closing procedures and ensuring security of the premises. Additional duties include processing new patient registrations, reporting incidents, and supporting the management team as needed. The role requires use of computer systems for patient records and administrative tasks, with some duties requiring specific training such as child immunisation target work, cervical screening, scanning patient correspondence, and managing referrals. Flexibility to take on additional or changed duties to support the efficient running of the practice is expected.

Experience
Previous experience in a medical reception or administrative role is desirable but not essential. Experience with computer systems and telephone handling is important.

About you
You should be courteous, professional, and able to communicate effectively with patients and staff. A strong sense of confidentiality, attention to detail, and ability to work as part of a team are essential. You must be able to manage multiple tasks efficiently and maintain a calm and friendly manner in a busy environment.

Qualifications
No specific qualifications are required; however, training will be provided for specific duties as necessary. A willingness to learn and adapt to new responsibilities is essential.