Location
London

Hours
Full Time

Salary
£30,000 per annum

About the Role
This role is fundamentally a player-manager position where you will work alongside your team to ensure your service area delivers effectively. You will balance operational duties with leadership responsibilities, spending approximately 80% of your time on direct work and 20% on management and team support. As Team Lead, you will supervise and coordinate your allocated function, ensuring work is delivered efficiently, accurately, and to a high standard. You will monitor workload, productivity, quality, and capacity across the team, taking proactive action to address issues and maintain service performance.

Acting as the first point of escalation for team members, you will provide guidance, support, and direction on operational matters, escalating significant risks, staffing concerns, and service backlogs to the Service Manager when necessary. You will undertake regular audits and quality assurance activities to ensure compliance with company standards, policies, and procedures.

The role involves developing team capability by supporting induction, training, and ongoing development of colleagues within your specialist area. You will contribute to the creation and continuous improvement of Standard Operating Procedures (SOPs), identifying opportunities to enhance efficiency, quality, and service delivery.

You will provide regular updates on team performance, risks, capacity, and operational challenges to ensure managers have clear visibility of service performance and emerging issues. By working alongside your team, you will role model high standards of performance, demonstrate efficient and effective ways of working, and provide practical leadership that supports both team development and excellent service delivery.

Experience
Proven experience in a supervisory or team lead role within a similar operational environment is preferred. Experience managing workload, quality, and productivity in a fast-paced service area is advantageous.

About you
You are a proactive and supportive leader who thrives in a player-manager role. You have excellent communication and organizational skills, with the ability to motivate and develop a team. You are solution-focused, able to manage competing priorities, and comfortable escalating issues when necessary. You demonstrate strong attention to detail and a commitment to maintaining high standards of quality and compliance.

Qualifications
Relevant qualifications in management or leadership are desirable but not essential. A commitment to ongoing professional development and the ability to learn and implement Standard Operating Procedures effectively is important.