Location
Oaks Park Medical Centre, 17 Oakfield Road, London

Hours
Full time hours (specific hours to be confirmed by the practice)

Salary
£14.00 per hour

About the Role
The Medical Secretary will provide a comprehensive and efficient secretarial and administrative service to GPs and other healthcare professionals, supporting the smooth day-to-day running of the practice and the effective coordination of patient care. Key responsibilities include providing high-quality audio typing, copy typing and word-processing services, accurately preparing clinical letters, reports, patient referrals and other correspondence. You will use Lexacom or other dictation systems to process clinician correspondence efficiently and undertake general clerical duties to support clinicians and the wider practice team.

You will manage incoming and outgoing post, emails and electronic correspondence, establish and maintain effective filing and administrative systems, and ensure information is accurate, accessible and stored securely. Managing all aspects of the NHS e-Referral Service (eRS), including processing referrals, booking appointments, and liaising with patients, GPs, consultants, hospital departments and other healthcare professionals will be a key part of your role.

Additional duties include processing and filing correspondence using Docman, maintaining accurate patient records using EMIS and other systems, assisting with medical and insurance reports, and handling telephone communications professionally and sensitively. You will maintain strict confidentiality and comply with information governance policies.

Working collaboratively with the practice team, you will provide cover for colleagues when needed, support reception or general administrative tasks occasionally, and contribute to improving administrative processes. You will follow practice policies and procedures to maintain high standards of quality, safety and governance, participate in audits and training, and support equality, diversity and inclusion within the practice.

The role requires flexibility to respond to changing service needs and may involve additional duties to support the efficient running of the practice.

Experience
Previous experience in a medical secretarial or administrative role within a healthcare setting is desirable but not essential. Experience using clinical systems such as EMIS, Docman and NHS e-Referral Service is advantageous.

About you
You will be organised, efficient and able to manage your workload and priorities effectively. Strong communication skills, both written and verbal, are essential, along with the ability to communicate sensitively and professionally with patients, carers, colleagues and external organisations. You must maintain confidentiality and demonstrate a commitment to equality, diversity and inclusion. Flexibility, teamwork and a willingness to support colleagues and adapt to changing requirements are important attributes.

Qualifications
Good standard of education including proficiency in English and IT skills. Formal qualifications in medical administration or secretarial studies are desirable but not essential. Commitment to ongoing professional development and training is expected.