Location
222 Upper St, London

Hours
Full Time - 35 hours per week

Salary
£44,235 per annum

About the Role
How often do you get to join a brand-new team and shape the way we work from day one? This is your chance. We’re looking for a motivated, organised problem-solver to be a founding member of our new Members Enquiry Single Point of Access team – the central hub that ensures every enquiry from our councillors and MPs receives a high-quality, timely response. As a Members Enquiry Casework Officer within Information & Digital Governance (Resources), you’ll be at the heart of connecting our Members and residents with the answers they need. This isn’t your typical admin job – you’ll act as a central coordinator and quality assurer for all enquiries from elected Members and MPs. You will triage enquiries, track their progress, and double-check responses to ensure every question is answered on time and to a high standard. Day-to-day, you’ll work across all Directorates to gather information and craft replies, making sure each response is accurate, clear, and reflects our commitment to excellence. Given the high-profile or sensitive nature of many enquiries, you will use your judgement and political awareness to handle them with care and professionalism. This is a rare opportunity to join a new team at its inception and play a key role in how we support our elected Members and MPs. If you’re excited by the idea of being the behind-the-scenes hero who helps get problems solved and answers delivered, we want to hear from you!

Benefits
Islington Council is committed to challenging inequality and creating a more equal borough where everyone has an equal chance to thrive. Our staff benefits include up to 31 days leave per year, increasing to 36 days after five years of local government service; a range of flexible working arrangements to maintain a healthy work-life balance; a 35-hour working week; learning and development opportunities; competitive pay with a commitment to paying all staff the London Living Wage at minimum; an excellent local government pension scheme; Cycle to Work scheme and discounted gym memberships; and local discounts from restaurants, shops, health and beauty therapists, and more. We live by our CARE values – Collaborative, Ambitious, Resourceful, and Empowering – which guide everything we do.

Workforce Equality, Equity, Diversity and Inclusion Statement
We are dedicated to creating an inclusive and equitable workforce where everyone is treated with dignity and respect. We maintain a zero-tolerance approach to unlawful discrimination, harassment, or victimisation on any protected grounds. We use data to identify and address disparities and work closely with Colleague Forums, Trade Unions, and allies from our Corporate Management Team to promote equality and inclusion. Every one of us has a role to play in making Islington Council a truly inclusive workplace by living out our CARE values and embedding equality, equity, diversity, and inclusion in our work.

Pre-Employment Checks
Any offer of employment will be subject to successful completion of required pre-employment checks which may include proof of address, evidence of name changes (if applicable), right to work in the UK, overseas criminal record check (if applicable), satisfactory references, occupational health clearance, evidence of professional qualifications or registrations, and DBS check at the appropriate level (if applicable).

Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and require a Disclosure and Barring Service check.

Disability Confident Scheme
Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and provides support for reasonable adjustments throughout the recruitment process and career.

Experience
Proven ability to manage multiple enquiries and deadlines in a fast-paced environment. Experience working with senior stakeholders, including directors and executive offices, is desirable. Strong organisational skills with attention to detail and record-keeping are essential.

About you
You are a natural communicator and coordinator, able to engage confidently with a wide range of people from councillors to service managers. You remain calm under pressure and demonstrate political awareness and sound judgement when handling sensitive or high-profile enquiries. You are proactive, work well in a team, and embody integrity, professionalism, and a strong sense of public service. You live the CARE values: Collaborative, Ambitious, Resourceful, and Empowering.

Qualifications
There are no specific qualification requirements stated for this role; however, relevant experience and skills in casework coordination, public service, or administration will be advantageous.