Location
London

Hours
Full Time

Salary
£44,235 per annum

About the Role
We are currently recruiting for a Floating Neighbourhood Housing Officer to join our successful and motivated team that supports the delivery of the best housing services within Tower Hamlets. In this role, you will manage a neighbourhood patch providing tenancy-neutral housing and estate management services. You will be responsible for managing different patches depending on service requirements, typically covering approximately 1,000 properties. Your duties will include proactively managing all potential hazards and Fire Risk Assessments, supporting and sustaining tenancies to prevent homelessness through general tenancy support, and taking action concerning breaches of tenancy such as removal of squatters, unauthorised occupants, and authorising successions and assignments, including attending court to give evidence. You will manage a portfolio of tenancy sustainment cases including safeguarding, domestic abuse, and hoarding. This role requires sensitivity and professionalism when managing stressful circumstances with clients via various communication platforms, including home visits and court representation.

What We Offer
29 days’ paid holiday each year, plus 8 bank holidays
Pension scheme
Cycle to Work salary sacrifice scheme
Interest-free loans for season tickets
Well-being discounts
Newly refurbished offices with free tea, coffee and fruit, and shower facilities
Flexibility for blended and remote working provisions
Working within a diverse and inclusive workforce
We are an accredited ‘disability confident employer’ that guarantees an interview for all applicants who have indicated a disability and meet the minimum essential criteria for the role.

Experience
- Managing a neighbourhood patch providing tenancy-neutral housing and estate management services
- Managing different patches depending on service requirements
- Managing a neighbourhood patch of approximately 1,000 properties
- Proactively managing potential hazards and Fire Risk Assessments
- Supporting and sustaining tenancies to prevent homelessness
- Taking action concerning breaches of tenancy including removal of squatters, unauthorised occupants, and authorising successions and assignments
- Attending court to give evidence
- Managing tenancy sustainment cases such as safeguarding, domestic abuse, and hoarding

About You
You will be sympathetic and professional in managing stressful circumstances with clients across various communication platforms, including home visits and court representation. You should be motivated to work within a diverse and inclusive environment and committed to delivering excellent housing services.

Qualifications
Applicants are encouraged to read the full job description and person specification before applying. Specific qualifications were not detailed but relevant housing management experience and skills are essential.