Location
London Borough of Tower Hamlets

Hours
Full Time (hours not specified)

Salary
£54,360 – £57,495

About the Role
We are recruiting for a Principal Revenues Officer (Technical Support) to join our Revenues Team within the Resources Directorate. The successful candidate will be responsible for the technical integrity, functionality, and strategic development of the Revenues systems supporting Council Tax, Business Rates, and wider income streams. You will be committed to achieving positive outcomes and bring proven experience with the Civica Open Revenues system.

Key responsibilities include acting as the lead officer for Revenues systems, ensuring new releases and system migrations are fully tested and implemented on schedule. You will research new initiatives and system enhancements, formulate policy, and deliver business and process improvement programmes—particularly those involving new technologies and online customer services. You will maintain and monitor the Revenues Service systems roadmap, working closely with Corporate ICT to ensure timely progress on upgrades, releases, and scheduled jobs. Additionally, you will lead on annual billing and year-end system preparation.

Benefits
Membership of the Local Government Pension Scheme.
Generous annual leave: 29 days, rising to 33 after 5 years’ service, plus bank holidays and 3 additional days at Christmas.
Flexible and agile working to support work–life balance.
Access to staff money-saving schemes, including rent deposit loans and season ticket loans.
Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Tower Hamlets is a unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.

Experience
- In-depth knowledge of Council Tax and Non-Domestic Rates procedures, regulations, and working practices.
- Strong understanding of Civica Open Revenues, including standard and bespoke interfaces, with the ability to investigate and resolve interface issues.
- Experience in automating procedures using Civica Automation and writing complex reports using DataPA and other reporting tools.

About you
Excellent communication and collaboration skills, with the ability to work effectively in a diverse community.
Committed to achieving positive outcomes and able to lead on system testing, implementation, and strategic development.

Qualifications
Not explicitly stated, but proven experience with Civica Open Revenues system and relevant technical expertise is essential.