Location
2B Hogarth Road London, Violet Melchett Clinic, 30 Flood Walk London, St. Charles Centre for Health and Wellbeing, Exmoor Street London. Initial induction and shadowing will take place at Violet Melchett Health and Wellbeing Hub.

Hours
Full-time, 37.5 hours per week, Monday to Friday.

Salary
£34,428 per annum.

About the Role
Neighbourhood Navigators play a vital role in helping people access the health and wellbeing support they need. You will build trusting relationships with local people, listen to what matters to them, and provide personalised support to help them navigate the health and social care system. The role aims to empower individuals to take an active role in managing their own health and wellbeing, with a particular focus on seldom-heard and vulnerable groups who may face barriers to accessing appropriate care and support.
West London GP Federation works with 39 GP practices across five Primary Care Networks (PCNs), primarily within the Royal Borough of Kensington and Chelsea, with some practices along the Westminster border. You will work alongside individual GP practices and support services through our Health and Wellbeing Hubs and Neighbourhood Health Centres. You will receive training and ongoing supervision.
Depending on PCN needs, your skills and service priorities, you may work across or specialise in one or more of the following areas:
- Listening to individuals' health and wellbeing needs and identifying barriers relating to finances, physical health, exercise, social isolation and other basic needs, connecting people with appropriate community resources.
- Helping individuals navigate the health and care system, including following up on non-clinical actions arising from GP appointments.
- Taking a holistic, person-centred approach to social prescribing, connecting people with community groups and services offering practical and emotional support.
- Supporting clinical leads to use population health data to proactively identify and support patients across priority areas, including Cardio-Renal-Metabolic (CRM) health, diabetes, early cancer diagnosis and screening, cardiovascular disease and hypertension.
- Undertaking cardiovascular screening within PCNs and at community outreach events.
- Supporting GP practices with CRM specifications and service delivery.

Major responsibilities include personalised care and health improvement, social prescribing and health system navigation, data collection and monitoring, confidentiality and information governance, professional development, and building effective working relationships with GPs, practice teams and colleagues across the PCNs.

The role is fully site-based and patient-facing. Remote or home working is not available.

Experience
- At least six months' paid or voluntary experience in health, social care or information and advice (essential).
- Experience working with volunteers (desirable).
- Experience of person-centred planning (desirable).

About you
- Confident using computers, email, the internet, online searches and databases.
- Understanding of the wider determinants of health, including social, economic and environmental factors affecting health and wellbeing.
- Excellent verbal and written communication skills, including report writing.
- Ability to collect and record data to monitor service effectiveness.
- Ability to develop knowledge of local community services and support networks.
- Empathetic and supportive approach, with the ability to maintain appropriate professional boundaries.
- Flexibility, resilience and willingness to provide equitable coverage across the local community and patients visiting Violet Melchett Health and Wellbeing Hub.
- Tact, diplomacy and ability to build positive relationships with people from diverse backgrounds.

Qualifications
- Educated to degree level or above (essential).
- Qualification or background in health, social care or information and advice (essential).
- Motivational interviewing training (desirable).

Additional Requirements
- Candidates must have the right to work in the UK for the full duration of the 18-month fixed-term contract. Evidence of eligibility will be required before commencing employment.