Location
Crossness STW - SE2 9AQ, field-based covering postcode areas SE1, SE18, SE21, SE24, SE27.

Hours
36 hours per week, Monday to Friday between 9.00 am and 9.00 pm. Flexibility within these hours is required to meet operational needs.

Salary
Up to £31,000 per annum depending on experience.

About the Role
Are you passionate about protecting the environment and working directly with people to drive real change? This role is perfect for someone who enjoys working independently while being part of a supportive team. You’ll be at the heart of making our networks cleaner and safer, helping customers, communities, and the environment thrive. As a Network Protection Investigator, you will actively reduce blockages, sewage flooding, and pollution by working closely with customers to solve waste network issues following a proven engagement process. You will be the sole worker for your area, visiting and educating customers daily on grease management and correct waste disposal to prevent the formation of 'Fatbergs'. You will be provided with a company vehicle for business use and a fuel card.

Benefits
Company vehicle for business use only and fuel card.
24 days holiday per year increasing to 28 with length of service (plus bank holidays).
Performance-related pay plan linked to company targets.
Generous pension scheme through AON.
Access to health and wellbeing benefits including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

About Thames Water
We are the UK’s largest water and wastewater company, serving over 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. Thames Water offers meaningful career opportunities, flexible working arrangements, and excellent benefits. Join us to make a daily difference while helping protect water resources for future generations.

Experience
Experience working with and managing diverse customer relationships is essential.

About you
Confident and persuasive communicator at all levels, both written and verbal.
Dedicated and able to work independently, managing your own time effectively to deliver results.
Team player who can collaborate and support team objectives while managing workload remotely.
Ability to use an Android smartphone and basic knowledge of MS Office (training provided).
Clean driving licence essential due to travel across multiple areas.

Qualifications
No formal qualifications required. Desirable knowledge of the sewer network, but training will be provided.