Location
Hale Village, London, N17

Hours
Full-time, 5 days a week, office-based (non-hybrid)

Salary
£29,864 per annum plus opportunity to earn up to 5% performance related pay

About the Role
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. Working in our Head Office, you will assist and support the Office Facilities Manager and Facilities Officer in maintaining and managing high quality office facilities, as well as providing an efficient, friendly and customer-focused reception service to all users of the building. Your role will involve processing payments, managing administrative records and internal post, and organising deliveries, couriers and taxis. You will also be required to take on some manual handling activities, such as distributing and storing deliveries and keeping areas of the building tidy. In addition, you will help ensure that all callers and visitors are handled efficiently, in a courteous and friendly manner, together with the maintenance of the reception area and interview rooms. You will be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, situated just two minutes’ walk from the major transport interchange at Tottenham Hale. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme.

Experience
Proven track record of working in a customer service delivery role.

About you
Ability to problem solve and achieve results, ensuring you meet Newlon Service Standards. Exceptional communication skills and sound judgement to meet both customer and company standards. Natural empathy and willingness to help, giving customers confidence in your commitment to providing a great service. Good numeracy and organisational skills, with the ability to cope with ever changing priorities.

Qualifications
No specific qualifications required, but a commitment to learning and development is essential.