Location
London

Hours
Sunday to Thursday working pattern

Salary
£35,000 per annum

About the Role
The Operations Lead plays a pivotal role in ensuring the successful delivery of HTB ministry projects, services, and events. Working closely with HTB Ministry teams, this position translates their objectives into clear, actionable project and operational plans. The Operations Lead supports HTB Operations Managers by guiding Operations Coordinators in their day-to-day administrative, logistical, and operational tasks—ensuring all activities are effectively planned, coordinated, and delivered to a high standard. This role has a particular focus on Sunday Services, Workplaced and Alpha, and is a specialist in the operational running of Brompton Road morning services.

Key responsibilities include:
- Leading the operational planning and delivery of HTB Ministry services, events, and projects to ensure excellent execution and attendee experience.
- Partnering with Operations Managers to ensure compliance with safeguarding, GDPR, health & safety, legal, insurance, and financial requirements.
- Developing and improving operational processes, systems, and workflows to support efficient ministry delivery.
- Managing project plans, timelines, budgets, and expenditure, providing regular updates and reporting on progress and outcomes.
- Overseeing logistics including venues, hospitality, catering, technical equipment, suppliers, and event resources.
- Leading and supporting Operational Coordinators through line management, performance development, and coaching.
- Coordinating clear communication and collaboration across clergy, ministry teams, and the wider Operations team.
- Engaging and mobilising volunteers and congregation members, creating opportunities for involvement in services, events, and ministry activities.

Applications for this role will close on Sunday 13th September.

Experience
- Proven 2 years experience operationally leading projects and events.
- Demonstrated 1+ year’s experience in line management, including overseeing direct reports, providing guidance, and supporting staff development.

About you
- Deeply committed to supporting church events, services, and ministries.
- Confident and professional communicator, both written and verbal, able to engage effectively with a wide range of stakeholders.
- Strong organisational skills with the ability to prioritise tasks, manage a busy schedule, and remain calm and focused under pressure.
- Proactive and logical problem solver who offers clear, actionable solutions.
- Demonstrates a One Team mentality by supporting the whole team with running courses, events, and services on site, which may include working evenings and weekends on projects such as Alpha, Sunday Services, Workplaced, and special events like Big Summer Sunday and others when required.

Qualifications
No specific qualifications are stated; however, relevant operational and management experience is essential.