Location
125 Upper Richmond Road, London, Surrey

Hours
37.5 hours per week across a 7-day service, including in-hours and out-of-hours working, with participation in an operational on-call rota

Salary
£34,000 per annum

About the Role
As an Operations Lead, you will be responsible for the day-to-day operational management of South-West London Integrated Urgent Care services, including the Clinical Assessment Service (CAS) and Out of Hours (OOH) provision. You will lead Shift Leads and Coordinators to ensure the delivery of safe, effective, high-quality, and Care Quality Commission (CQC) compliant services for patients, partners, and stakeholders. This role plays a key part in maintaining operational performance, supporting service resilience, and driving continuous improvement across the service. Working closely with operational and clinical colleagues, you will monitor performance against quality standards and service requirements, ensuring resources are used effectively while maintaining an exceptional patient experience. This is a visible leadership role with direct line management responsibility, offering the opportunity to develop teams, support service improvement, and deputise for the Operations Manager when required.

Experience
Proven experience in operational management within healthcare or urgent care settings is essential. Experience leading teams and managing complex service delivery in a fast-paced environment is highly desirable.

About you
You are a confident and visible leader with excellent communication and interpersonal skills. You are able to motivate and develop teams, manage competing priorities, and drive continuous improvement. You demonstrate strong problem-solving abilities and a commitment to delivering high-quality patient care and service excellence.

Qualifications
Relevant healthcare management or leadership qualifications are preferred but not mandatory. A commitment to ongoing professional development and understanding of Care Quality Commission (CQC) standards is important for this role.