Location
4 Naoroji Street, London

Hours
Full Time - standard practice hours

Salary
£40,000 per annum

About the Role
As Operations Manager at Amwell Group Practice, you will support the Practice Manager in the day-to-day running of the practice, ensuring all staff meet their primary responsibilities. You will provide leadership and guidance to staff, ensuring adherence to policies and procedures at all times. Your role includes implementing systems to maintain compliance with CQC regulations and standards, supporting the complaints process, and ensuring staff are fully conversant with the complaints procedure. You will assist with recruitment activities including pre-employment checks, oversee the staff induction programme, and carry out effective staff appraisals. Supporting HR functions and leading the management of the clinical system with a focus on IT security and information governance compliance will be key responsibilities. You will also act as the focal point for the practice website, review and update templates to reflect current practice, and market the practice to maintain or grow the patient population. Additionally, you will manage contracts related to maintenance, support the achievement of QOF targets, oversee patient services matters, identify and deliver team training where required, and monitor all mandatory training to ensure staff are up to date.

Experience
Proven experience in a healthcare or practice management environment is highly desirable. Experience supporting HR functions, managing clinical systems, and ensuring regulatory compliance is essential.

About you
You are a proactive and organized individual with strong leadership and communication skills. You have the ability to manage multiple priorities, work collaboratively with clinical and administrative teams, and maintain high standards of compliance and patient service. You are confident in IT systems management and have a good understanding of information governance and data security.

Qualifications
Relevant qualifications in healthcare management, business administration, or a related field are preferred but not mandatory. A commitment to continuous professional development and compliance with regulatory standards is essential.