Location
London

Hours
Full Time

Salary
£67,000 per annum

Benefits
33 days holiday inclusive of bank holidays
Birthday additional holiday
3 days volunteering days
3 days grandparent leave
24 weeks of enhanced maternity leave
Secondary career leave
Wedding/commitment day leave
Free meals on shift
Bespoke development training
Pension and life insurance
Discounts available from the HAPI app, from high street shops to holidays & cinemas
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

About the Role
Here at BaxterStorey we have an exciting opportunity for a talented Operations Manager to develop and lead a team of Account and General Managers across the London region, delivering exceptional hospitality and catering services to our clients. You will oversee a diverse portfolio of clients, ensuring world-class standards, operational efficiency, and financial delivery.

As Operations Manager, you will foster a culture of collaboration, innovation, and excellence, empowering your team with autonomy and a shared vision of outstanding service delivery. We believe our people set us apart, so you will be supported in an inclusive environment that encourages growth and celebrates diversity.

We invest in your development with ongoing training to ensure you have the skills and knowledge to thrive, while guaranteeing a good work-life balance because we believe people excel when they can take care of themselves.

Key responsibilities include strategic leadership, financial oversight, driving innovation in food offerings, training and talent development, and leading environmental, social, and governance (ESG) initiatives to maintain our leadership in sustainability.

Experience
Proven experience managing large-scale, multi-site operations in the catering and hospitality industry.
Strong analytical skills with the ability to interpret financial data and customer insights to develop effective strategies.
Track record of driving innovation in food services and embracing new trends.
Experience leading health & safety, diversity, and inclusion initiatives.
Demonstrated ability to train, motivate, and build high-performing teams.

About you
A natural leader and people developer with charisma to influence stakeholders at all levels.
A passionate foodie with a genuine love for the hospitality industry and a strong appetite for growth.
Committed to fostering a positive, inclusive, and collaborative team culture.
Motivated, hungry to learn, and eager to contribute to a dynamic and evolving environment.

Qualifications
Relevant experience in hospitality and catering operations management.
Strong presentation and communication skills.
Commitment to continuous personal and professional development.