Location
Community Clinic 2, St Charles Centre for Health & Wellbeing, London

Hours
Full Time (hours not specified)

Salary
£38,000 per annum

About the Role
As an Operations Team Lead, you will oversee the daily operations of the EA & ES services to ensure seamless delivery of patient care. You will monitor and manage workflow, ensuring staffing and service levels meet patient demand, acting as the first point of escalation for operational issues and resolving them efficiently. Collaborating closely with clinical and administrative teams, you will maintain smooth service operations and provide basic IT troubleshooting for site systems, hardware, and software to minimise service disruptions. You will implement service delivery in line with standard operating procedures.

You will manage rotas for permanent and locum staff, coordinate inductions and onboarding, support staff performance through coaching and feedback, and monitor attendance, leave, and contractual compliance. Additionally, you will ensure all sites maintain adequate stock levels of medical supplies, PPE, and equipment, maintain accurate stock records, coordinate timely ordering and replenishment, and work with suppliers and internal teams to resolve supply issues promptly.

Driving continuous improvement initiatives to enhance efficiency and patient experience will be a key part of your role. You will ensure compliance with health and safety regulations, clinical governance, and company policies while maintaining accurate operational records, reports, and documentation.

Experience
- Proven experience in healthcare operations within primary care settings
- Experience managing locum and permanent staff rotas
- Strong organisational and time-management skills
- Excellent communication and leadership skills
- Excellent IT skills, including troubleshooting hardware, software, clinical systems, and operational platforms
- Familiarity with stock management and basic procurement processes
- Ability to work under pressure and resolve operational issues quickly

About you
- Proactive, solution-focused, and hands-on approach
- Strong attention to detail
- Ability to work collaboratively across teams
- Commitment to delivering high-quality patient care

Qualifications
- English & Maths GCSE (Grade C and above)
- Degree (desirable)
- Proficiency in MS Office, rota/stock management software, and clinical IT systems