Location
Central Depot, Hornchurch or Havering Town Hall, Romford

Hours
Term Time Only - 15 hours per week, split shift, Monday to Friday

Salary
Grade 3: £29,436 - £31,158 pro rata (£10,634 per annum)

About the Role
Join the London Borough of Havering’s Passenger Travel Services team, where we pride ourselves on creativity and self-drive to deliver a quality, cost-effective service. The main purpose of this role is to safely convey adults and children with learning or physical difficulties to day centres or schools and return them home using accessible buses. You will be responsible for safely securing passengers with seat belts, harnesses, or wheelchairs before the bus route begins. You will monitor passengers during journeys and liaise with drivers, clients, and transport operations regarding any delays or incidents. The role may also include ad-hoc out-of-borough trips. This is a permanent, term-time only contract based on a split shift Monday to Friday, totaling 15 hours per week.

Experience
Experience working with vulnerable adults and children in challenging environments is essential.

About you
- Ability to maintain safe performance standards and work effectively as part of a large team
- Clear communication skills across the company, clients, and customers
- Good written communication skills
- Caring approach with a strong understanding of vulnerable clients and their needs
- Practical, efficient, and able to prioritize workload in a busy environment
- Enthusiastic and proactive about improving quality and productivity
- Flexible approach to working hours, including willingness to work overtime when required

Qualifications
Desirable: Evidence of training such as First Aid, Safeguarding Vulnerable Clients, Challenging Behaviour, Sign Language, or similar courses.