Location
London

Hours
Full Time

Salary
£30,000 per annum

About the Role
This is a player-manager role where you will lead and work alongside your team to ensure effective service delivery within your area. You will be responsible for the day-to-day supervision and coordination of your allocated function, ensuring work is completed efficiently, accurately, and to a high standard. Your duties include monitoring workload, productivity, quality, and capacity across the team, taking proactive steps to address any issues and maintain service performance. Acting as the first point of escalation, you will provide guidance, support, and direction on operational matters, escalating significant risks, staffing concerns, and service backlogs to the Service Manager as needed. You will undertake regular audits and quality assurance activities to ensure compliance with company standards, policies, and procedures. A key part of your role is developing team capability by supporting induction, training, and ongoing development of colleagues within your specialist area. You will also contribute to the creation and continuous improvement of Standard Operating Procedures (SOPs), identifying opportunities to enhance efficiency, quality, and service delivery. Approximately 80% of your time will be spent on operational duties, with 20% dedicated to management and leadership responsibilities. By working alongside your team, you will role model high standards of performance, demonstrate efficient and effective ways of working, and provide practical leadership that supports both team development and excellent service delivery.

Experience
Proven experience in a supervisory or team lead role within a pathology or healthcare service environment is highly desirable. Experience managing workload, quality assurance, and team performance is essential.

About you
You are a proactive and supportive leader who is comfortable balancing operational duties with management responsibilities. You have excellent communication and organizational skills, with the ability to motivate and develop a team. You are solution-focused, able to escalate issues appropriately, and committed to maintaining high standards of service delivery.

Qualifications
Relevant qualifications in healthcare, pathology, or management are advantageous but not mandatory. A willingness to undertake ongoing professional development and training is expected.