Location
London

Hours
Full Time - 37.5 hours per week, Monday to Friday

Salary
£32,207 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and specialist care for patients from further afield. The Trust includes renowned hospitals such as Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield, and offers specialist services in cancer, renal, orthopaedics, respiratory, cardiovascular, heart and lung care.

The Dental Directorate is seeking a full-time Patient Access Coordinator who is enthusiastic, well-motivated, and able to work on their own initiative in a busy environment. The successful candidate will provide a confident, professional service to patients, carers, and service users, supporting them throughout their care pathway while adhering to Trust policies and values.

This role involves managing outpatient appointments, responding to patient queries with compassion, supporting waiting list management, and liaising with clinicians and multidisciplinary teams to ensure timely patient bookings. A good understanding of the 18-week RTT pathway and hospital administration experience are essential.

The Trust prides itself on clinical excellence, high quality teaching, research, and delivering outstanding patient care. It is committed to staff development, equality, and flexible working to support a healthy work-life balance.

Experience
- Proven experience in an administrative role
- Experience working in a customer-focused environment, able to handle difficult customers and challenging situations
- Previous NHS administrative experience is desirable

About you
- Enthusiastic, well-motivated, and able to work under pressure
- Excellent organisational and prioritisation skills
- Ability to work independently and as part of a team
- Strong customer service skills with a compassionate approach
- Confidence in decision-making when managing competing priorities
- Ability to maintain confidentiality and handle sensitive information appropriately
- Excellent written and spoken English, with strong grammar and communication skills
- Ability to develop and maintain good working relationships across all staff levels

Qualifications
- Good general education including English and Maths to GCSE standard or equivalent
- Relevant NVQ Level 3 or equivalent qualification or experience
- IT proficiency including Microsoft Word, Outlook, and Excel
- IT package qualification such as European Computer Driving Licence (ECDL) and customer service qualifications are desirable
- Knowledge of Trust systems (e.g. EPIC, e-RS) and key waiting time targets including 18 weeks is advantageous