Location
Lordship Lane, London

Hours
Must be available to start at 8.00am and/or finish at 7.00pm

Salary
£14.00 per hour

About the Role
The Patient Care Administrator plays a vital role in ensuring the smooth running of the practice by providing excellent reception and administrative support. You will be the first point of contact for patients and visitors, managing telephone enquiries, booking appointments, and handling patient correspondence efficiently. Your responsibilities will include liaising with team members to deliver a professional reception service, processing repeat prescription requests, managing patient records on the EMIS system, and supporting the practice in maintaining high standards of cleanliness and safety. You will also assist in the development of protocols and procedures, support the Patient Participation Group, and help resolve day-to-day issues within the practice. A commitment to health and safety, confidentiality, and equality and diversity is essential. This role requires a proactive individual who can communicate effectively with patients, carers, and colleagues while contributing to a positive and welcoming environment.

Additional Information
This position requires a mandatory COVID-19 vaccination. You will be expected to provide cover for colleagues during leave, including early and late shifts, and participate in relevant training and development programmes to support your professional growth.

Experience
Previous experience in a healthcare or administrative setting is desirable but not essential. A willingness to learn and adapt to the practice's protocols and systems is required.

About you
Professional and courteous with excellent communication skills.
Ability to manage multiple tasks efficiently and work well within a team.
Committed to maintaining confidentiality and upholding the practice’s values on equality and diversity.
Proactive in identifying and resolving issues.
Comfortable using IT systems and willing to develop skills further.
Reliable with a flexible approach to working hours, including early starts and late finishes.

Qualifications
No formal qualifications are strictly required; however, good literacy and numeracy skills are essential.
Training will be provided to support your development within the role.
Compliance with mandatory COVID-19 vaccination is required.