Location
239 Lordship Lane, London

Hours
Must be available to start at 8:00am and/or finish at 7:00pm

Salary
£14.00 per hour

About the Role
This role is based at Morris House Group Practice and requires a dedicated Patient Care Administrator to provide efficient and professional reception and administrative support. You will be the first point of contact for patients and visitors, managing telephone enquiries, booking appointments, and handling patient correspondence. Responsibilities include processing repeat prescription requests, registering new patients, maintaining patient records, and supporting the smooth running of the practice through effective communication and teamwork.

You will assist in maintaining the professional image of the practice, resolving day-to-day issues, and supporting the Patient Participation Group. The role also involves minor equipment and IT troubleshooting, managing waiting-room notice boards, and ensuring compliance with practice protocols including confidentiality, health and safety, and infection control.

As part of your duties, you will contribute to quality improvement, support equality and diversity, and participate in safeguarding vulnerable adults, children, and young people. You will be expected to engage in ongoing personal and professional development to maintain high standards of service delivery.

Experience
Previous experience in a healthcare or administrative role is desirable but not essential. A willingness to learn and adapt within a busy practice environment is required.

About you
You should be reliable, professional, and able to communicate effectively with patients, carers, and colleagues. You must be able to work as part of a team and independently, demonstrating strong organizational skills and attention to detail. A commitment to equality, diversity, and safeguarding vulnerable groups is essential.

You must be able to work flexible hours including early starts and late finishes as required by the practice schedule.

Qualifications
No specific qualifications are mandated; however, a good standard of literacy and numeracy is expected. Training will be provided to support your role and professional development.

Additional Requirements
3 COVID-19 vaccine mandatory.
Ability to operate within health and safety guidelines and maintain confidentiality at all times.
Commitment to participate in training and development programmes as required by the practice.