Location
London

Hours
Full Time (hours not specified)

Salary
£36,195 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services including specialist care in cancer, renal, orthopaedics, respiratory and cardiovascular services. The Trust is home to leading facilities such as Evelina London Children’s Hospital, Royal Brompton and Harefield hospitals, and a £160 million Cancer Centre. We pride ourselves on clinical excellence, research, and delivering high quality patient care with one of the lowest mortality rates in the NHS.

The Patient Pathway Coordinator will be part of the Diagnostic Centre admin team, responsible for scheduling appointments for NHS and private patients within the echocardiology department. This role involves close collaboration with clinical and managerial staff to ensure patients receive timely diagnostic appointments and national targets are met. The post holder will also provide receptionist duties and NHS secretarial support to consultants, managing clinical correspondence and patient queries.

The role requires providing a high standard of professional, patient-focused service and supporting the day-to-day operations of the Diagnostic Centre. The post holder will assist in developing processes to improve service efficiency and may be required to cross cover reception areas and support sonographers and consultants with administrative tasks.

Key responsibilities include coordinating appointments, managing patient pathways in line with Trust and national policies, maintaining accurate patient data, supporting multi-disciplinary teams, and contributing to service development. The role also involves ensuring compliance with confidentiality, information governance, health and safety, infection control, safeguarding, and equal opportunities policies.

Guy’s and St Thomas’ values are caring, ambitious, and inclusive, and the Trust is committed to flexible working arrangements to support a healthy work-life balance.

Experience
- Previous administrative experience within the NHS or private healthcare setting.
- Experience with electronic booking systems.
- Understanding of NHS waiting time targets.
- Desirable: Experience working in diagnostics or imaging departments and familiarity with EPIC system.

About you
- Ability to communicate effectively both orally and in writing.
- Excellent interpersonal skills including a professional telephone manner.
- Ability to balance competing priorities in a demanding workload.
- Detail-focused with the ability to accurately complete routine and repetitive tasks.
- Punctual, conscientious, and calm under pressure.

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent.
- Fluency in English, both written and verbal.
- Evidence of formal further training in administrative practices.
- Desirable: IT qualifications such as European Computer Driving Licence (ECDL) and customer service training.