Location
96 St. John's Way, London

Hours
Full Time (hours to be confirmed by employer)

Salary
£14.00 per hour

About the Role
The Patient Services Co-ordinator provides a friendly and efficient service for patients and visitors while supporting the clinical and administrative functions of the practice. This role involves working across reception and administrative duties to help patients access the right services and ensure that information, correspondence, tasks, and referrals are handled accurately and promptly. Key responsibilities include welcoming and assisting patients and visitors, answering telephone calls, responding to digital queries, managing appointment requests, patient registrations, and updates to patient records. The postholder will process incoming post, emails, clinical documents, and digital inboxes such as Accurx and ERS. They will review administrative tasks, gather relevant information, resolve routine queries within agreed procedures, and escalate clinical or urgent concerns appropriately. Additional duties include processing referrals, Advice and Guidance requests, prescription requests, and delegated reports or forms. The role also supports clinicians and colleagues with data entry, scanning, filing, and other administrative work. The postholder will check non-NHS work for completeness and record chargeable work in line with practice procedures. Maintaining confidentiality and adhering to information governance, safeguarding, health and safety, and security procedures is essential. Flexibility to work with colleagues to provide cover, share workload, and maintain a consistent service is required.

Experience
Experience in reception, administration, or a patient-facing role is required, preferably within a GP practice or NHS setting.

About you
You will have strong communication, organisational, and IT skills with a keen attention to detail. The ability to prioritise work, use initiative, and remain calm when dealing with challenging situations is essential. You must be able to maintain confidentiality, work well as part of a team, and be willing to learn practice systems and procedures.

Qualifications
No specific qualifications are stated; however, relevant experience and a willingness to learn are important for success in this role.