Location
Mawbey Group Practice, 39 Wilcox Close, London - North Lambeth Primary Care Network

Hours
37.5 hours per week

Salary
£29,250 per annum

About the Role
We are seeking a dedicated PCN Care Coordinator / Healthcare Assistant (HCA) to join the North Lambeth Primary Care Network team at Mawbey Group Practice. This permanent role involves undertaking delegated clinical tasks and duties within clear protocols, supporting patients and clinical staff effectively. You will communicate with patients, carers, and team members, attend PCN clinical coordinator meetings, and assist in promoting health and well-being through educational materials and health information. The role includes maintaining nursing notice boards, responding to patient requests, and using problem resolution skills to manage difficult situations sensitively. You will record clinical activities accurately, maintain confidentiality, and contribute to service development and quality improvement initiatives. Professional development is encouraged through supervision, appraisal, and training. You will also support health and safety by managing infection control, calibrating clinical equipment, and adhering to local safeguarding procedures. General duties include supporting the smooth running of the practice and participating in housekeeping tasks as needed.

Experience
Experience in clinical or healthcare support roles is desirable but not explicitly stated. The postholder must be able to undertake delegated clinical tasks following protocols and work effectively within a multidisciplinary team.

About you
- Effective communicator with patients, carers, and clinical colleagues
- Able to manage difficult situations with empathy and problem-solving skills
- Committed to maintaining confidentiality and professional standards
- Proactive in contributing to service improvements and quality care
- Willing to participate in ongoing professional development and training
- Knowledge of infection control, health and safety, and safeguarding procedures
- Able to work independently and as part of a team in a busy primary care environment

Qualifications
Relevant clinical qualifications or experience to undertake delegated clinical duties are expected. The role requires maintaining first aid and resuscitation skills and a working knowledge of local vulnerable adults and child protection procedures. Participation in clinical audit and understanding of clinical governance are also required.