Job Description Overview The London Borough of Harrow are recruiting for a Pensions Supervisor. The successful postholder will support the Pension Team Leader to ensure that an effective and efficient pension service is delivered for current and deferred members and pensioners of the LGPS, TPS and NHS pension schemes. You will ensure that the monthly pension payroll are correctly delivered to time and maintain an overview of the workload spread across the team of Pension Officers and ensure the delivery of quality, consistent advice and agreed service standards are met and identify continuous improvement opportunities for the offering. The successful postholder will provide effective management of the team of Pension Officers to deliver a quality and efficient customer-focussed service. “Harrow Pension Fund has investments of over £1bn, over 6,700 pensioner members, 6900 deferred members and over 5,800 active members”. The Pensions Team acts as the main point of contact for any membership enquiries. The team is responsible for all aspects of Local Government Pension Scheme administration; setting up new members, monitoring and maintenance of pension member records, employer contributions payment of benefits, transfer payments and Additional Voluntary Contributions. The team is also responsible for monitoring and cleansing members’ data to ensure it is fit for purpose and meets the requirements imposed on the Fund by the regulators, the Fund Actuary and HMRC. The team produces annual benefits statements, newsletters and maintains the pensions website. About You The successful postholder will have: The ability to demonstrate current working knowledge of European and British pension statute, Finance Act 2004 and HMRC 2006 legislation. The ability to demonstrate an understanding of a range of local authority pay and conditions and in-depth knowledge of pension legislation in relation to contractual and non-contractual conditions. Knowledge of workflow and imaging applications. A clear understanding of the diverse nature of Harrow’s communities and Harrow’s workforce and, the implications for the organisation development intervention. Experience of deputising for a Shared Services Manager or similar role. Experience of working within a performance management environment. Strong effective working relationships, ability to interact with members of the pension scheme, internal departments and external bodies to deliver pensions services. Dealing with clients in difficult or sensitive situations in a professional manner applying judgment as to whether or not the enquiry / complaint requires escalation. Experience of prioritising own workload in accordance with business needs and of working to tight deadlines within a performance management environment. Ability to provide information on the LGPS and TP ensuring procedures and pension regulations are complied with in full. Good communication skills both written and oral. Ability to record areas of concern and suggest improvements. Must demonstrate the ability to achieve targets and objectives. Numerate – production of accurate figure work and able to deal with complex figure work. Must have the ability to re-prioritise works at very short notice whilst delivering high performance services within exacting timeframes. Able to supervise a high performing team and specifically individual performance to meet service requirements through effective supervision. Must be able to demonstrate excellent planning, time management and organisational skills. Related Documents For more information, please refer to the Role Profile/Selection Criteria About us London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. Other information Support for candidates visit: Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at London Borough of Harrow, the vision is one of 'Working together to make a difference for Harrow' Please click here to view London Borough of Harrow's benefits Important Note Our staff are our greatest asset and therefore no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity unless a Genuine Occupational Qualification applies. London Borough of Harrow is committed to making our recruitment practices barrier-free and as accessible as possible to everyone. This includes making adjustments or changes for disabled people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format please contact us at [email protected] LONDON BOROUGH OF HARROW REDEPLOYEES WILL BE GIVEN PRIORITY CONSIDERATION We particularly welcome female applicants, individuals under 25 years of age, those from the Black and Multi Ethnic community, LGBTQIA+ applicants and disabled applicants, as they are under-represented within London Borough of Harrow at this level. Appointment will always, however be made on merit. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn.