Location
Hybrid with 3 days in our London Office per week and occasional travel to Staffordshire (210 Pentonville Road)

Hours
Full Time

Salary
Up to £42,000 depending on experience plus Veolia benefits including discretionary bonus scheme

About the Role
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Veolia is looking for a Pensions Support Specialist to join our HR team. If you have a passion for solving complex problems and a genuine interest in pensions, this role is for you. You will be the trusted first point of contact for our HR Business Partners and Employee Relations teams, combining technical pension knowledge with excellent stakeholder management.

Key responsibilities include:
- Resolving pension queries independently, knowing when to escalate
- Supporting strategic HR projects by bringing pension considerations to key organisational initiatives
- Improving pension communications to help colleagues understand their pension schemes clearly and confidently
- Managing 5-10 simultaneous complex pension cases with excellence
- Driving governance compliance to ensure decision-making and pension documentation remain current, accurate, and compliant

You will work closely with HR Business Partners, Employee Relations Specialists, Internal Communications teams, external pension providers, legal advisers, and indirectly support Veolia's 15,000 colleagues.

This role offers the opportunity to develop your pension expertise, work collaboratively across departments, and contribute to Veolia’s Green Up Strategy, making a positive impact while helping colleagues understand and access their pension benefits.

What Veolia offers:
- Access to company pension scheme
- Discounts on groceries and well-known retailers
- Resources to support physical, mental, and financial health
- 24-hour virtual GP access for you and your household
- One paid day per year to volunteer and support your community
- Ongoing training and development opportunities
- Employee financial wellbeing support including early access to earned pay, savings, budgeting, financial coaching, and rewards

Experience
Previous experience in pensions management, consulting, or administration is essential.

About you
- Strong problem-solving, relationship management, communication, time management, and decision-making skills
- Intermediate IT literacy including Excel/Google Sheets and Word/Google Docs
- Excellent interpersonal skills with the ability to influence, negotiate, and build trust
- Organised and deadline-driven, able to manage multiple priorities effortlessly
- Self-starter mentality with initiative to drive projects forward

Qualifications
- GCSE Maths and English (or equivalent)
- Desirable: Graduate degree or equivalent
- Relevant pensions qualifications such as RPC, Trustee Certificate, or The Pensions Regulator's Trustee Toolkit
- PMI or relevant project management qualifications
- Experience with Workday is advantageous