Location
Twickenham, London Borough of Richmond upon Thames

Hours
Full Time - 36 hours per week

Salary
£30,225 – £42,888 per annum

About the Role
Are you looking for your next opportunity to make a positive impact on the lives of local residents across both Richmond and Wandsworth Councils? We are seeking an enthusiastic and flexible Permits Officer to join our Parking Service team, part of the Finance Directorate. This role involves processing permit applications in line with local policies for both boroughs, supporting a unique partnership that delivers a better service across Richmond Upon Thames and Wandsworth.

You will assist with processing a variety of permit applications including resident, visitor, and business permits within agreed turnaround times, ensuring the integrity of the scheme is maintained. Some home working may be offered upon completion of training and subject to performance.

The post reports directly to the Parking Permits Team Leader and the Permits and Supported Travel Manager, providing an excellent opportunity to contribute to a collaborative and impactful team environment.

Experience
- Knowledge of parking permit schemes
- Experience in processing and data entry
- Customer service experience across telephone, written, and face-to-face communication

About you
- Adaptable and flexible attitude
- Effective oral and written communication skills
- Strong attention to detail
- Ability to organise and prioritise your own workload within defined role requirements

Qualifications
- Basic knowledge of standard IT packages
- No specific formal qualifications required, but relevant experience and skills are essential