Location
48 Station Road, Wood Green, London

Hours
Full time hours to be confirmed during the recruitment process

Salary
£15.00 per hour

About the Role
As a Practice Receptionist at Haringey GP Federation, you will be the first point of contact for patients, greeting them warmly and putting them at ease. You will be responsible for signposting patients to the correct services to ensure they receive the right care promptly. Your duties will include making and changing appointments, maintaining clinical records using the practice information and computer systems, and handling payments by cash, card, cheque, and bank transfer with accurate record keeping. You will also report significant events, including near misses, for inclusion in the Practice Risk Register. Maintaining the highest standards of confidentiality when handling patient information is essential. Additionally, you will participate in managing the complaints system and assist in resolving complaints to improve the service provided by the practice.

Experience
Previous experience in a reception or customer-facing role is desirable but not essential. A willingness to learn and adapt to the practice environment is important.

About you
Professional and friendly with excellent communication skills. Able to work efficiently under pressure and maintain confidentiality at all times. You should be organized, reliable, and able to work as part of a team to provide excellent patient care and service.

Qualifications
No formal qualifications are required; however, basic IT skills and familiarity with computer systems will be advantageous.