Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Natterbox builds AI communications that elevate human-led customer conversations, integrated with Salesforce and the wider CRM stack. In this role, you will own our Conversational AI and Agents track, which includes both the agent products we sell and the agent builder programme—a platform that enables customers to build and run their own AI agents on top of our data services. You will be responsible for the entire Conversational AI and agent builder roadmap, including discovery, prioritisation, and delivery alongside engineering. This platform is designed for extensibility and focuses on the experience of those building on it as much as the features themselves. You will take full ownership of this track within your first quarter and be accountable for the commercial and user outcomes once it ships.

At Natterbox, Product is a small, senior team with a flat structure. You will own your track end to end, working directly with engineering and go-to-market teams, and be trusted to make key decisions. Our engineering is AI-accelerated, raising the standard expected of product judgement rather than lowering it.

Experience
- Proven track record of shipping conversational AI, LLM-based, or agent products to market as the person building them, not just using them.
- Experience building products on or integrated with a CRM, with Salesforce strongly preferred.
- A genuine commitment to design-led product development and good UX, with usability central to the role even though you will not be the designer.
- Preference for hands-on work and direct ownership of a product track; this role is not suitable for those seeking a hands-off or purely strategic position.

About you
- Strong product judgement and decision-making skills.
- Comfortable working in a small, senior, and flat-structured team.
- Collaborative mindset, working closely with engineering and go-to-market teams.
- Passionate about building extensible platforms and delivering excellent user experiences.

Qualifications
- While specific qualifications are not listed, relevant experience in conversational AI product management and CRM integration is essential.
- Nice to have: experience building platform or extensible products that others develop on top of.
- Nice to have: background in contact centres or customer experience.