Location
University College Hospital, Euston Road, London

Hours
Full time (hours not specified)

Salary
£34,186 per annum

About the Role
Join University College London Hospitals NHS Foundation Trust, recognised as the top NHS trust to work for in England according to the latest NHS staff survey. This role involves key administrative and coordination responsibilities within the Radiotherapy Department, ensuring smooth patient pathways and accurate data management.

You will be responsible for patient registration and maintaining data accuracy by registering patients on EPIC and ARIA systems, verifying details through questionnaires and direct confirmation.

Managing case notes and information is a vital part of the role, including requesting, retrieving, tracking, and filing medical case notes using the Carecast system, maintaining organised departmental filing, and ensuring secure disposal of confidential information in line with Trust policy.

Coordination duties include arranging patient transport bookings, liaising with transport teams and patients to resolve issues, booking interpreters for clinics and supporting them on arrival, as well as facilitating accommodation bookings and communicating access procedures to patients.

Within the Radiotherapy Department, you will record all radiotherapy attendances and outcomes on EPIC to support accurate activity reporting and income generation. You will also provide clerking support for outpatient review clinics, including booking appointments, completing attendance forms, and arranging transport or special requirements, alongside delivering reception support for adhoc clinics.

Outside the Radiotherapy Department, you will book outpatient appointments on EPIC following treatment episodes, ensuring correct clinic allocation and noting any interpreter or transport needs. You will arrange appointments with external hospitals by phone and ensure patients receive full details, including appointment letters where required.

Be part of a flexible and supportive working environment at UCLH, where staff wellbeing and development are highly valued.

Experience
Experience in administrative roles within healthcare or similar environments is desirable to manage patient data, appointment bookings, and coordination tasks effectively.

About you
- Highly organised with excellent attention to detail to ensure data accuracy and compliance with Trust policies.
- Strong communication and interpersonal skills to liaise effectively with patients, transport teams, interpreters, and clinical staff.
- Ability to manage multiple tasks and work under pressure in a fast-paced clinical environment.
- Discreet and trustworthy when handling confidential patient information.
- Proactive and flexible approach to support various clinic and departmental needs.

Qualifications
Relevant administrative or customer service qualifications are advantageous but not essential. A willingness to learn and adapt within the NHS environment is key.