Location
Barkantine Clinic, London

Hours
Full Time - Hours to be discussed

Salary
£36,000 per annum

About the Role
As Reception Manager, you will lead and develop our Patient Adviser team and take full operational responsibility for the smooth running of reception and patient-facing services. You will lead, motivate and performance-manage the reception team, manage staffing rotas to ensure safe and efficient service delivery, and oversee appointment systems and clinical session structures. You will ensure workflow, correspondence and daily operational tasks are effectively coordinated and act as the central communication link between patients, clinicians and administrative teams. This role requires driving high standards of professionalism and patient experience, monitoring attendance, sickness and performance, supporting recruitment, induction and staff development, and ensuring compliance with practice protocols and policies. You will identify and implement service improvements and work closely with the Practice Manager and Deputy Practice Manager to support operational strategy. This is a visible leadership role requiring resilience, initiative and a hands-on approach. You will be expected to set standards, role model behaviours and contribute actively to continuous improvement.

Experience
Proven experience in managing a reception or patient-facing team within a healthcare or similar environment is highly desirable. Experience in staff performance management, rota planning, and operational coordination is essential.

About you
You are a resilient and proactive leader with excellent communication and organisational skills. You demonstrate initiative and a hands-on approach, with the ability to motivate and develop a team. You are committed to delivering high standards of patient care and service excellence and can effectively manage multiple priorities in a fast-paced environment.

Qualifications
Relevant qualifications in management, healthcare administration or customer service are advantageous but not essential. A strong commitment to continuous professional development and adherence to practice protocols is required.