Location
London

Hours
37.5 hours per week, across four shifts between 7:00 am and 8:00 pm, Monday to Friday.

Salary
From £31,000 up to £33,000

About the Role
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional, and efficient? If so, this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression. We are looking for a Receptionist who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to welcome individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We support our team in an inclusive environment that encourages growth and celebrates diversity. We invest in your development with ongoing training to ensure you have the skills and knowledge to thrive in your role, while guaranteeing a good work-life balance.

Main Tasks
The main day-to-day job duties include, but are not limited to the following:
- Follow all standards and procedures as outlined in the Reception SLAs.
- Meet and greet clients and visitors, informing relevant parties of their arrival.
- Keep track of people, knowing who they are meeting and which conference room is booked for them.
- Maintain a neat and tidy reception area.
- Ensure conference suites are tidy, stationary is stocked, and correctly set up.
- Maintain an up-to-date booking system.
- Liaise between FTI facilities, AV, IT, business support services, and the catering department on conference booking requirements.
- Serve as an information source for clients.
- Answer MS Teams calls in a polite and professional manner.
- Report any faults in meeting rooms and reception areas.
- Carry out any administrative tasks deemed reasonable by your manager or supervisor.

Experience
Well presented, immaculately groomed, and in full uniform. Polite, tactful, and diplomatic. Energetic, confident, and enthusiastic. Ability to work under pressure. Excellent telephone manner and interpersonal communication. Customer and client focused. Reliable, flexible, and adaptable. IT literate in MS Office Suite (Word, Excel, and Outlook).

About you
You are customer-focused and able to pre-empt situations. You communicate in a calm professional manner and possess the ability to work collaboratively within a team.

Qualifications
No specific qualifications are required, but a positive attitude and willingness to learn are essential.

Benefits
- 28 days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our HAPI app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme