Location
London

Hours
Full Time (hours not specified)

Salary
Not specified

About the Role
We are seeking a professional and customer-focused Receptionist to deliver a seamless and welcoming Front of House experience. As the first point of contact for visitors, building users, contractors, and clients, you will play a key role in representing the building and ensuring all interactions reflect the professionalism and service excellence expected within a government workplace. You will operate within a multiskilled Front of House model, supporting both reception and pass office functions, maintaining a secure, efficient, and compliant visitor journey while adhering to strict government security protocols and operational procedures.

Key responsibilities include delivering a high-quality reception and hospitality-inspired service, providing a professional welcome to all visitors and building users, managing visitor arrivals, conducting security checks, coordinating VIP hosting, and handling pass management. You will maintain a professional, tidy, and efficient Front of House environment with consistent presence, support meeting room operations including room setup, daily checks, AV functionality, and raising facilities reports. Additionally, you will support emergency procedures such as fire evacuation, bomb threat response, and first aid escalation, accurately use client and ISS systems for reporting, logging, and daily task management, and assist building users with enquiries and general facilities support throughout the day.

About ISS Facility Services
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We work closely with customers to understand every aspect of the user experience and deliver intelligent solutions with high standards and care. ISS is committed to corporate responsibility and values diversity and inclusion, offering opportunities for development, growth, and making a difference in a supportive environment.

Experience
- Previous Front of House experience within a corporate reception environment.
- Experience handling calls, switchboards, or busy reception lines.
- Competent user of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

About you
- Ability to work effectively in a fast-paced, dynamic environment.
- Strong communication skills and the ability to build positive relationships at all levels.
- Flexible, adaptable, and proactive when managing changing priorities.
- Committed to delivering high-quality, customer-focused service in every interaction.

Qualifications
Not explicitly specified, but adherence to government security protocols (SC, BPSS, DBS, RTW) is required.