Location
London

Hours
Full Time

Salary
Competitive, based on experience

About the Role
We are seeking a Regional Operations Manager to deliver high-quality Facilities Management services across designated client locations, ensuring all operations meet the agreed Service Level Agreements (SLA) and standards defined within the Facilities Management Roles and Responsibilities framework. This role plays a key part in supporting site functions, driving service excellence, and maintaining consistently high levels of compliance and performance. You will manage regional teams, oversee operational delivery, and act as a trusted point of escalation. Close liaison with senior site stakeholders and upstream reporting to both ISS and the client are key aspects of this role. You will provide guidance as needed, including out of hours, to ensure smooth operations and service excellence.

Experience
- Proven team management experience within Facilities Management
- Strong Health & Safety and compliance background
- Ability to manage multi-site operations and engage with senior stakeholders
- Commercially aware with experience managing budgets and P&L

About you
- Strong communicator with effective senior-level engagement skills
- Proactive leader who can drive service excellence and employee engagement
- Able to work collaboratively with clients and internal teams to maintain high standards
- Security knowledge is beneficial but not essential

Qualifications
- Solid background in Facilities Management is essential
- Relevant qualifications in FM, Health & Safety or related fields would be advantageous

Key Responsibilities
- Manage building and office services in line with agreed Service Level Agreements
- Implement the Account FM strategy aligned with ISS principles to deliver service excellence
- Ensure security officer licences and vetting requirements are maintained across the account
- Develop employee engagement using ISS tools to build a competent and motivated workforce
- Deliver against ISS KPIs relating to Health & Safety, Employee Engagement, Customer Satisfaction, Revenue, and Operating Margins
- Liaise with Senior Site Management on building service issues and attend site forums as required
- Manage Regional P&L, authorising purchase orders, callouts, and overtime to ensure full cost recovery and operation within approved budgets
- Monitor and control budgets through monthly finance meetings
- Facilitate compliance with client corporate security standards and support Senior Site Managers in maintaining these standards
- Ensure statutory compliance across all responsible areas, achieving 100% monthly completions with evidence of correct execution
- Report monthly on maintenance and reactive performance for designated sites