Location
Ferryview Health Centre, Woolwich

Hours
Full Time (hours to be confirmed)

Salary
£15.00 per hour

About the Role
Are you a caring, organised, and customer-focused individual looking to join a busy and supportive GP practice? Valentine Health Partnership is seeking a receptionist to join our friendly Patient Care Team on a 12-month maternity cover contract. As the first point of contact for our patients, you will play a vital role in providing excellent customer service whilst helping patients access the care they need. We operate a clinician-led Clinical Triage model, where all patient requests are reviewed by an appropriate clinician before appointments or outcomes are determined.

Main duties include providing a professional and welcoming service to patients and visitors, answering telephone calls and responding to patient enquiries, supporting patients to complete online consultation forms where required, assisting with appointment management and care navigation, processing administrative duties using EMIS and other practice systems, and supporting clinicians and colleagues in the management of patient requests and triage outcomes.

Experience
Previous experience in a GP surgery, NHS setting, or customer service role would be advantageous but is not essential, as full training will be provided.

About you
You should have excellent communication and customer service skills, work well under pressure in a fast-paced environment, possess good IT and administrative skills, and be compassionate, professional, and committed to delivering outstanding patient care. The ability to work effectively as part of a team is essential.

Qualifications
No specific qualifications are required for this role; however, a willingness to learn and a professional attitude are essential.